This Policy explains, in a clear and straightforward way, how purchases, pre-orders, and deposits work at Play Solana. It follows the structure and logic of Sections 3 and 4 of the Play Solana Terms of Service and does not add new obligations or alter your rights. Its only purpose is to make those same rules easier to understand, so you know exactly what happens when you place an order, pay a deposit, or confirm a purchase.

You should always read this Policy together with the Terms of Service, which remain the binding contract governing offers, acceptance, payments, confirmations, cancellations, and delivery. If there is any difference in wording, the Terms of Service prevail, and this Policy must be interpreted consistently with them. For returns after delivery, the Return & Refund Policy applies; for defects or service issues, see the PSG1 Warranty Policy.

Play Solana’s goal is full transparency from the moment you join a waiting list or reserve a product to the final confirmation of your purchase. By explaining each step- offer, deposit, confirmation, fulfilment, and withdrawal rights - we want every customer to know precisely what is being agreed and when each right starts to apply, with no ambiguity and no hidden conditions.

PURCHASE PROCESS OVERVIEW

(This overview is for quick reference only. Full details are in the sections below.)

This Policy explains how Play Solana handles product returns, withdrawals, and refunds. It has been written to be precise and legally accurate while remaining easy to understand, so you know exactly what happens if you decide to return a product or cancel a purchase.

Our approach is based on openness and respect for your rights as a consumer. Every rule described below follows the obligations set out in the most protective consumer laws, including the European Union Consumer Rights Directive (2011/83/EU), the UK Consumer Rights Act 2015, the Brazilian Código de Defesa do Consumidor, and the United Arab Emirates Consumer Protection Law. Whenever your local law gives you stronger protection, that law will always prevail.

This Policy works together with the Play Solana Terms of Service, the Purchase Policy & Deposit Terms, the PSG1 Warranty Policy, and the Privacy Policy. Each document serves a specific role, but all form part of one integrated legal framework designed to ensure that your experience with Play Solana is fair, consistent, and compliant with international consumer standards.

You can rely on this Policy whenever you need to understand how a return works, when a refund is available, or what conditions apply to a withdrawal request. It applies to all products sold directly by Play Solana or through authorised sales partners and aims to make our commitments (and your rights) completely transparent from the moment you make a purchase.

SCOPE AND APPLICATION

This Policy applies whenever you buy a Play Solana product directly from our official Store. It covers all physical goods under the Play Solana brand, including the PSG1 console, official accessories, and other tangible hardware items in our ecosystem.

It does not cover software, wallet keys, digital assets, or any type of online content or service. Those elements are governed by their own licence terms, the Purchase Policy, and the Terms of Use.

All return or refund requests must be made by the person who placed the order. To locate your purchase and process it efficiently, you may be asked to provide the order number, confirmation email, or proof of payment.

Every request is handled according to the consumer-protection laws of the country where the product was delivered. These rules always take precedence. If your local law grants you broader rights than those described here, those local rights apply automatically.

This Policy aims to explain, in plain terms, how returns, cancellations, and refunds work. It reflects the same principles found in our Terms of Service and should be read together with them. If any difference appears between the two, the Terms of Service will prevail, though both documents are designed to stay perfectly consistent.

RIGHT OF WITHDRAWAL AND COOLING-OFF PERIODS

Consumer law gives you a short period after receiving a product to change your mind and withdraw from the purchase. This right ensures that online buyers have the same opportunity to examine a product as they would in a physical store.

If you live in the European Union or in another country that follows a similar framework, you may withdraw from your purchase within fourteen (14) days from the day you, or a person you designate, receive the product. The same right applies in the United Kingdom under the Consumer Contracts Regulations 2013 and in Brazil under Article 49 of the Código de Defesa do Consumidor, which grants a seven-day withdrawal period.

To exercise this right, contact us before the cooling-off period ends. You can send an email to [email protected] or complete the Return Annex included at the end of this Policy, which reproduces the standard withdrawal form referred to in the Terms of Service. Once we receive your message or completed form, our team will confirm it in writing and explain the next steps, including the return address and the RMA (Return Merchandise Authorisation) number that must accompany your parcel.

If you withdraw within the legal period, we will refund the full amount paid for the product, including the cost of the original standard delivery. If you selected a faster or premium delivery method, the extra fee for that service will not be refunded.

The cost of sending the product back to us is normally your responsibility. This rule follows consumer law and is reflected in our Terms of Service. You will only receive free return shipping if the product was defective, arrived damaged, or if Play Solana made an error in processing your order. In those cases, Play Solana covers the return shipping in full and will send you the necessary instructions or a prepaid label.

Your refund will be processed within fourteen (14) days of the day we receive either the returned product or proof that it has been shipped back to us, whichever happens first. Refunds are always issued through the same payment method used for the original transaction, unless you request another method and it is technically possible to do so securely.

This right of withdrawal applies only to purchases made directly from Play Solana. If you purchased from another authorised retailer, you must contact that retailer and follow their procedure, as they are responsible for applying the same consumer-protection rules in their jurisdiction.

If your local law grants you a longer period or additional remedies, those rights apply automatically. This Policy does not limit any statutory consumer right but aims to make those rights clearer and easier to use.

EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

Some products are exempt from the right of withdrawal. These exceptions exist to protect safety, privacy, and the integrity of products that cannot be resold once opened or used.

You cannot withdraw from the purchase of products that are made to order or clearly personalised for you. This includes limited editions of the PSG1 console, accessories with personalised engravings, or any configuration made specifically for your request. Once production begins on a personalised product, the withdrawal right no longer applies unless the product arrives defective or damaged.

The same restriction applies to sealed products that are not suitable for return after opening, such as components or packaging containing hardware linked to personal data or cryptographic keys. If the seal on such a product is broken, the return can no longer be accepted.

You also cannot withdraw from the purchase of software, digital content, wallet keys, or other non-physical items that have already been downloaded, activated, or linked to your account or device. Digital goods are considered consumed once accessed and therefore cannot be returned.

The right of withdrawal also does not apply to products that have been used, modified, or damaged beyond what is necessary to verify their characteristics and functioning. You may handle the device as you would in a store, but excessive use or visible wear may reduce or cancel the refund.

These exclusions reflect Article 16 of the European Union Consumer Rights Directive and equivalent provisions under UK and Brazilian law. They are incorporated into our Terms of Service to ensure consistency across all regions in which Play Solana operates. Whenever a product falls into one of these categories, our team will explain clearly why the withdrawal right cannot be applied and what other options may exist, such as warranty service or repair under the PSG1 Warranty Policy.

CONDITION OF RETURNED GOODS

Returned products must reach us in a condition that allows us to confirm that they are the same items delivered and that they have not been damaged or altered. The product should be complete and include the original packaging, manuals, accessories, and any other materials that were part of the delivery.

You may handle the product to the extent necessary to decide whether it meets your expectations, as you would in a physical store. Any use beyond a basic inspection may reduce the refund value or, in some cases, make a refund impossible. This includes missing parts, physical damage, altered firmware, or signs of wear that go beyond what is required to assess the product’s performance.

If the returned product is incomplete or shows excessive wear, we may adjust the refund amount to reflect its reduced value. In cases where the product is seriously damaged or modified and cannot be refurbished or resold, the refund may be refused altogether. The evaluation is always objective and in line with the consumer-protection rules that apply in your country.

Before returning a product, please make sure that all personal data has been deleted or backed up. Play Solana cannot be held responsible for the loss of data or accidental disclosure of information that remains on a device once it reaches our inspection team.

These conditions are not meant to limit your rights. They exist to make sure that returns are handled fairly and that products can, whenever possible, be repaired, refurbished, or responsibly reused.

RETURN PROCESS AND RMA PROCEDURE

Before sending any product back to Play Solana, please contact our support team to request a Return Merchandise Authorisation, or RMA. This number helps us identify your request, confirm that it is valid, and ensure that your product is sent to the correct service centre. Items returned without an RMA may take longer to process or may not be accepted if they cannot be traced to an order.

Once your request is confirmed, you will receive clear instructions by email. These will include the return address, safe packaging guidelines, and the RMA number that should appear on the parcel. Using the correct packaging and labelling ensures faster processing and avoids delays.

Whenever possible, use the original packaging, as it was designed to protect the product during transport. If the original box is no longer available, make sure the product is wrapped securely, since you remain responsible for its condition until it reaches us. We recommend using a tracked delivery method that provides proof of shipment.

Unless the return is due to a verified defect, a Dead-on-Arrival unit, or an error made by Play Solana, the cost of shipping the product back is your responsibility. If the return is accepted because of a confirmed defect or an error on our part, Play Solana will cover the return shipping cost and send a prepaid label or arrange collection. After the returned product arrives at our service centre, it will be inspected to confirm its condition and match it with the order details. Once the inspection is complete, you will receive an email confirming that the return was received and accepted, and the refund or replacement will then be processed.

REFUND TIMING AND METHOD

After your return is received and approved, the refund will be processed without unnecessary delay, usually within fourteen (14) days of the day we receive the returned item or proof of shipment, whichever happens first.

The refund includes the price paid for the product and the cost of the original standard delivery. If you selected a faster or premium delivery method, the extra fee for that service will not be refunded. The cost of sending the product back is normally your responsibility unless the return results from a verified defect, a Dead-on-Arrival unit, or an error made by Play Solana.

Refunds are always issued using the same payment method used for the original transaction to ensure security and traceability. If you request a different method and it is technically possible to process the refund safely, we will try to accommodate your request. Once the refund is issued, you will receive an email confirmation with the reference number and the refunded amount.

DEAD-ON-ARRIVAL AND DEFECTIVE PRODUCTS

If your Play Solana product arrives damaged, incomplete, or not working properly out of the box, it may qualify as a Dead-on-Arrival (DOA) unit - meaning it was defective on delivery or stopped working shortly after. In such cases, contact us immediately at [email protected] with your order number, serial number, and a short description of the issue. Our team may request photos or short videos to confirm the problem and will guide you through the next steps.

Once the DOA claim is validated, Play Solana will offer you the choice between a replacement or a full refund. We will cover all shipping costs related to the return and provide a prepaid label or arrange collection, depending on your location. If you choose a replacement, your warranty continues to apply from the date of delivery of the new product.

If a defect appears later in normal use, your rights remain protected under the PSG1 Warranty Policy, which explains how to request repair, replacement, or refund under warranty. This Return & Refund Policy applies only to defects discovered at delivery or shortly after.

INTERACTION WITH STATUTORY RIGHTS AND WARRANTY

This Policy operates alongside your statutory consumer rights and the PSG1 Warranty Policy. It does not replace or limit any legal right you have. Instead, it explains how Play Solana applies those rights in practice, combining consumer-protection law with our internal procedures.

If your local law grants you a longer withdrawal period, a broader refund right, or additional protections for defective goods, those provisions always take precedence. No customer will ever receive less protection than the law allows. If a defect arises after delivery, your claim will be handled under the PSG1 Warranty Policy, which explains available remedies, replacement processes, and exclusions.

In every region where Play Solana operates, our goal is simple: to resolve valid claims quickly, to avoid unnecessary disputes, and to make sure no consumer loses a right because of how a procedure is worded.

This Policy should be read together with the Terms of Service and the Warranty Policy as part of one integrated system. Together they describe all rights and remedies available to Play Solana customers from purchase to the end of the product’s life cycle.

CONTACT AND SUPPORT

If you have any questions about this Policy or need help submitting a return, please contact the Play Solana legal and customer-care team at [email protected]. Our team will verify your request, confirm your eligibility, and provide RMA instructions or the next steps to complete your return.

For warranty or repair enquiries, consult the PSG1 Warranty Policy at playsolana.com/psg1-warranty, which explains how to request service under the manufacturer’s warranty.

You can also submit a return or withdrawal request directly through playsolana.com/return-policy, where the same information required below is collected digitally.

ANNEX A – MODEL WITHDRAWAL FORM (EU/UK Consumers)

This form fulfils the requirements of Directive 2011/83/EU (Annex I(B)) and the UK Consumer Contracts Regulations 2013.
Complete and return this form only if you wish to withdraw from the contract.

These Terms of Service (“Terms”) are a legal agreement between you and Play Solana LTD, a company incorporated under the laws of the Ras Al Khaimah Digital Assets Oasis (RAK DAO), United Arab Emirates, with its registered office at RAK DAO Business Centre, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, United Arab Emirates (“Play Solana”, “we”, “our” or “us”). They govern your access to and use of the Play Solana website (playsolana.com), the online store, any user accounts, and all related support, order management, digital content or online services made available by or on behalf of Play Solana (collectively, the “Services”). If you purchase or use a Play Solana device, any pre-installed or downloaded software, or any embedded functionality, the separate Terms of Use (Device & Software) also apply. In case of conflict, these Terms govern for orders, payments, returns, shipping, site and store services, while the Terms of Use govern device, software and hardware operation.

BY ACCESSING OR USING THE SERVICES YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST THIRTEEN (13) YEARS OLD, OR ANY HIGHER MINIMUM AGE REQUIRED BY THE LAWS OF YOUR COUNTRY OF RESIDENCE. ANY USE BY CHILDREN BELOW THIS MINIMUM AGE IS STRICTLY UNAUTHORISED, VOID, AND MAY RESULT IN IMMEDIATE TERMINATION OF ACCESS. IF YOU ARE BETWEEN THIRTEEN (13) AND THE AGE OF MAJORITY IN YOUR JURISDICTION (EIGHTEEN (18) IN MOST COUNTRIES), YOU MAY ONLY ACCESS OR USE THE SERVICES UNDER THE SUPERVISION AND WITH THE CONSENT OF A PARENT OR LEGAL GUARDIAN. IN SUCH CASE, THE PARENT OR GUARDIAN IS DEEMED THE CONTRACTING PARTY TO THESE TERMS AND IS FULLY RESPONSIBLE FOR THE MINOR’S COMPLIANCE. MINORS ARE EXPRESSLY PROHIBITED FROM PLACING ORDERS, MAKING PAYMENTS, OR ENTERING INTO CONTRACTS IN THEIR OWN NAME. ONLY INDIVIDUALS WHO HAVE REACHED THE AGE OF MAJORITY IN THEIR JURISDICTION MAY ENTER INTO BINDING CONTRACTS DIRECTLY WITH PLAY SOLANA. IF YOU DO NOT MEET THESE REQUIREMENTS, YOU MUST IMMEDIATELY CEASE USING THE SERVICES. NOTHING IN THIS SECTION LIMITS OR EXCLUDES NON-WAIVABLE STATUTORY RIGHTS AFFORDED TO MINORS OR CONSUMERS UNDER APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, CONTINUOUS OR ERROR-FREE OPERATION, SECURITY, COMPATIBILITY, FUTURE STOCK OR PRICING AVAILABILITY, OR THAT THE SERVICES WILL MEET YOUR EXPECTATIONS. PLAY SOLANA DOES NOT WARRANT THAT THE WEBSITE, STORE OR COMMUNICATIONS WILL BE FREE FROM VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS, AND IS NOT RESPONSIBLE FOR THIRD-PARTY SERVICES (INCLUDING SHOPIFY, PAYMENT PROCESSORS, LOGISTICS COMPANIES, FULFILMENT PARTNERS, SHIPPING CARRIERS, TELECOMMUNICATION NETWORKS OR BLOCKCHAIN NETWORKS), WHICH REMAIN SUBJECT TO THEIR OWN TERMS AND USED AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF DIGITAL ASSETS, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE SERVICES.

The Play Solana wallet is hardware-based and implemented by Play Solana. The user interface and certain blockchain interactions may be provided by third parties (such as Jupiter), but the underlying wallet logic and security controls are designed and maintained by Play Solana. PLAY SOLANA IS NOT A CUSTODIAN. WE DO NOT GENERATE, STORE, OR RECOVER PRIVATE KEYS, SEED PHRASES, OR WALLET CREDENTIALS. YOU ARE SOLELY RESPONSIBLE FOR SAFEGUARDING SUCH INFORMATION. BLOCKCHAIN TRANSACTIONS ARE IRREVERSIBLE, SUBJECT TO NETWORK RISKS (INCLUDING FORKS, REORGANISATIONS, EXPLOITS, OR PROTOCOL FAILURES), AND ARE OUTSIDE THE CONTROL OF PLAY SOLANA. ANY ACCESS TO OR RELIANCE ON SUCH NETWORKS IS AT YOUR SOLE RISK.

We reserve the right to correct errors or inaccuracies in product descriptions, pricing, promotions, offers and availability, and to cancel or refuse orders placed in reliance on such information, prior to acceptance. YOUR SOLE AND EXCLUSIVE REMEDY IN SUCH CASES IS A REFUND OF AMOUNTS PAID.

We may update or amend these Terms to reflect changes in our Services, business operations or applicable law. MATERIAL UPDATES WILL BE NOTIFIED IN A DURABLE MEDIUM (SUCH AS E-MAIL, DEVICE NOTICE, OR ACCOUNT NOTIFICATION) BEFORE THEY TAKE EFFECT. CONTINUED USE OF THE SERVICES AFTER THE EFFECTIVE DATE CONSTITUTES ACCEPTANCE OF THE REVISED TERMS. Changes will not affect orders or contracts already concluded prior to their effective date, except where required by mandatory law.

Annex A (EU/UK Model Withdrawal Form) is reproduced below. All other incorporated policies, including the Privacy Policy, Warranty, Open-Source Notices, EU Digital Services Act Notice & Action page, US Copyright Notice/DMCA, and any future EU/UK representative details, are published at playsolana.com/compliance. Acceptance of these Terms includes acceptance of all incorporated policies, as amended from time to time, provided that material changes will be notified in a durable medium.

Unless otherwise required by mandatory consumer law, these Terms and any dispute or claim (contractual or non-contractual) arising from them are governed by and construed in accordance with the laws of the United Arab Emirates, with venue lying exclusively in the courts of Dubai, UAE, without prejudice to the right of consumers to bring claims in the courts of their place of residence. If any provision of these Terms is held invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect. Any failure or delay by Play Solana to enforce any right or provision shall not constitute a waiver of such right or provision.

1. DEFINITIONS

For the purposes of these Terms of Service, the following definitions apply:

“Account” means a personal online account created and maintained by you on the Site or Store to access certain Services, track orders, manage preferences, or use related features. Each Account is strictly personal, non-transferable, and subject to Section 2 of these Terms. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE SECURITY OF YOUR ACCOUNT CREDENTIALS.

“Device” means the Play Solana hardware device you purchased (including the PSG1), together with any official components, accessories, packaging, and documentation supplied in the box.

“Digital Content” means any software, downloads, media, security patches, firmware, updates, or other intangible items made available by Play Solana through the Site or Store. DIGITAL CONTENT IS LICENSED, NOT SOLD, AND REMAINS SUBJECT TO INTELLECTUAL PROPERTY LAWS AND SECTION 7 OF THESE TERMS.

“Order” means your legally binding request to purchase Products or Services through the Store, subject to review, confirmation, and acceptance by Play Solana in accordance with Section 3 of these Terms. AN ORDER IS NOT DEEMED ACCEPTED UNTIL CONFIRMED OR FULFILLED BY PLAY SOLANA.

“Payment Processor” means any independent third-party service provider (such as Shopify Payments or an equivalent provider) authorised to process payments on behalf of Play Solana. PLAY SOLANA IS NOT RESPONSIBLE FOR ERRORS, OUTAGES, SECURITY FAILURES, OR UNAUTHORISED TRANSACTIONS ATTRIBUTABLE TO SUCH PROCESSORS, SUBJECT TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

“Products” means Devices and any official accessories sold separately or other tangible goods offered for sale through the Store. Products do not include Digital Content, third-party applications, or services not expressly sold or licensed by Play Solana.

“Services” means collectively the Play Solana website (playsolana.com), the online Store, user Accounts, Digital Content, customer support, warranty processing, and any related online, connected, or digital service provided or operated by Play Solana. SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND MAY BE SUBJECT TO LIMITATIONS, INTERRUPTIONS, OR VARIATIONS DEPENDING ON YOUR LOCATION, NETWORK, OR THIRD-PARTY INFRASTRUCTURE.

“Site” means the Play Solana website accessible at playsolana.com and its subdomains.

“Store” means the Play Solana online store operated on or through the Site, including its Shopify infrastructure, checkout processes, order-management systems, and any authorised resellers operating under Play Solana’s direction.

“Third-Party Services” means any service, application, payment gateway, logistics provider, carrier, network, or platform not developed, owned, or controlled by Play Solana, including but not limited to Shopify, Floship, independent payment processors, carriers, or customs brokers. PLAY SOLANA IS NOT RESPONSIBLE FOR THIRD-PARTY SERVICES, WHICH REMAIN SUBJECT EXCLUSIVELY TO THEIR OWN TERMS AND POLICIES. USE OF THIRD-PARTY SERVICES IS ENTIRELY AT YOUR OWN RISK, WITHOUT PREJUDICE TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

“User Content” means any data, feedback, communications, reviews, or materials submitted, uploaded, or otherwise made available by you through the Site, Store, or Services, subject to the licence granted in Section 7. YOU REPRESENT THAT YOU HOLD ALL RIGHTS NECESSARY TO PROVIDE SUCH USER CONTENT AND THAT IT DOES NOT INFRINGE THE RIGHTS OF ANY THIRD PARTY.

2. ACCOUNTS AND REGISTRATION

2.1. Eligibility. You must be at least thirteen (13) years old, or any higher minimum age required by the laws of your country of residence, to create an Account or use the Device or Services. ANY USE BY CHILDREN BELOW THIS MINIMUM AGE IS STRICTLY UNAUTHORISED AND VOID. If you are between thirteen (13) and the age of majority in your jurisdiction (eighteen (18) in most countries), you may only use the Device or Services UNDER THE SUPERVISION AND WITH THE CONSENT OF A PARENT OR LEGAL GUARDIAN. In such cases, the parent or guardian is deemed the contracting party to these Terms, assumes full responsibility for the minor’s compliance, and must ensure lawful use in accordance with Applicable Law. ONLY INDIVIDUALS WHO HAVE REACHED THE AGE OF MAJORITY MAY ENTER INTO CONTRACTS, PLACE ORDERS, OR MAKE PAYMENTS DIRECTLY WITH PLAY SOLANA. PLAY SOLANA DOES NOT KNOWINGLY ALLOW OR AUTHORISE USE OF THE DEVICE OR SERVICES BY CHILDREN BELOW THE MINIMUM LEGAL AGE IN THEIR JURISDICTION, AND ANY SUCH USE IS UNAUTHORISED AND VOID. For clarity, age thresholds applicable to data processing and parental consent are set out in our Privacy Policy. NOTHING IN THIS SECTION LIMITS OR EXCLUDES NON-WAIVABLE STATUTORY RIGHTS AFFORDED TO MINORS OR CONSUMERS UNDER APPLICABLE LAW.

2.2 Account Creation. To access certain Services, including placing Orders, tracking deliveries, or managing preferences, you may be required to create an Account. You agree to provide accurate, complete, and up-to-date information during registration and throughout use. You may not create an Account using false or misleading information, impersonate another person, or create multiple Accounts for disruptive, fraudulent, or abusive purposes.

2.3 Account Security. YOU ARE SOLELY RESPONSIBLE FOR SAFEGUARDING YOUR LOGIN CREDENTIALS, INCLUDING ANY USERNAME, PASSWORD, MULTI-FACTOR AUTHENTICATION, OR OTHER ACCESS METHOD. YOU ACCEPT FULL RESPONSIBILITY FOR ALL ACTIVITIES UNDER YOUR ACCOUNT, WHETHER OR NOT AUTHORISED BY YOU. If you suspect unauthorised access, you must notify Play Solana immediately at [email protected]. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, OR UNAUTHORISED TRANSACTIONS RESULTING FROM FAILURE TO SAFEGUARD YOUR CREDENTIALS, WITHOUT PREJUDICE TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

2.4 Account Suspension and Termination by Play Solana. Play Solana may suspend, restrict, or terminate your Account or access to the Services immediately, with or without prior notice, where reasonably necessary to protect security, comply with law, prevent fraud, or avoid material harm to Play Solana, its affiliates, or third parties. Grounds include, without limitation: (a) material breach of these Terms; (b) unlawful, fraudulent, or abusive use of the Services; (c) repeated non-payment of amounts due; (d) provision of false, misleading, or incomplete information; or (e) conduct exposing Play Solana to legal, regulatory, financial, or reputational risk. Where practicable and not prevented by urgent legal or security considerations, Play Solana shall provide you with prior notice in a durable medium specifying the reasons and a reasonable opportunity to remedy the breach.

2.5 Termination by User. You may close your Account at any time by following the instructions provided on the Site or by contacting Play Solana support at [email protected]. Termination by you does not entitle you to any refund, credit, or offset, except as expressly set out in the Returns & Refunds Policy or where required by non-waivable consumer law.

2.6 Effect of Termination. Upon termination or closure of your Account, you must cease all use of the Services. Play Solana may delete, anonymise, or irreversibly de-identify associated User Content or data, subject to applicable law and the Privacy Policy. PLAY SOLANA SHALL HAVE NO OBLIGATION TO RETAIN ANY DATA OR USER CONTENT BEYOND WHAT IS REQUIRED BY LAW. Termination of your Account does not affect your ownership of any Products lawfully purchased or your rights under the Terms of Use (Device & Software).

2.7 Multiple Accounts. Unless expressly authorised in writing by Play Solana, you may maintain only one active Account per natural person. Play Solana reserves the right to merge, suspend, or permanently delete duplicate, fraudulent, or abusive Accounts.

2.8 Non-Transferability. Accounts are strictly personal to you and may not be sold, rented, leased, pledged, inherited, or otherwise transferred to another person or entity without Play Solana’s prior written consent. ANY UNAUTHORISED TRANSFER IS VOID AND MAY RESULT IN IMMEDIATE SUSPENSION OR TERMINATION OF THE ACCOUNT AND ASSOCIATED SERVICES.

2.9 Data Processing. By creating an Account, you acknowledge and consent that Play Solana will process your personal data as described in the Privacy Policy. Processing includes the use of your Account data to operate and secure the Services, process Orders, provide support, fulfil warranty obligations, and comply with applicable legal obligations. For all privacy-related inquiries, you may contact [email protected].

3. ORDERS, PRICING & PAYMENTS

3.1 Order Placement. By placing an Order through the Play Solana Store, you make a legally binding offer to purchase the selected Products or Services under these Terms. All Orders are subject to review and acceptance by Play Solana at its sole discretion. Confirmation of Order receipt or payment authorisation does not constitute acceptance. Acceptance occurs only upon issuance of an explicit Order confirmation or shipment of the Product(s). PLAY SOLANA MAY REJECT OR CANCEL ORDERS AT ANY TIME BEFORE DELIVERY if: (a) the Product is unavailable or out of stock; (b) pricing, promotional, or product information is materially incorrect; (c) payment authorisation is not obtained or cleared; (d) fraud, abuse, chargeback risk, or other high-risk activity is suspected; (e) fulfilment would violate applicable law, sanctions, or export controls; or (f) the Order otherwise breaches these Terms. If an Order is cancelled after payment, YOUR SOLE AND EXCLUSIVE REMEDY IS A REFUND OF AMOUNTS ALREADY PAID.

3.2 Availability. All Orders are subject to product availability, stock limitations, manufacturing constraints, shipping restrictions, and compliance with applicable laws. PLAY SOLANA MAKES NO GUARANTEE THAT ANY PRODUCT OR SERVICE WILL BE AVAILABLE AT ANY GIVEN TIME OR IN ANY PARTICULAR JURISDICTION. Play Solana reserves the right to allocate available stock among customers at its discretion and to prioritise fulfilment in certain jurisdictions or markets.

3.3 Pricing. Prices are as displayed in the Store at the time of Order and may change at any time without notice. Prices do not include taxes, duties, tariffs, levies, handling, or shipping charges unless expressly stated. Play Solana reserves the right to correct pricing errors, typographical mistakes, or inaccuracies at any time, including after an Order has been submitted but before acceptance. If an Order is cancelled due to such errors, YOUR SOLE AND EXCLUSIVE REMEDY IS A REFUND OF AMOUNTS ALREADY PAID. PLAY SOLANA SHALL NOT BE LIABLE FOR ANY RELIANCE, EXPECTATION, OR CONSEQUENTIAL DAMAGES ARISING FROM PRICING OR LISTING ERRORS.

3.4 Payment. You must provide valid, complete, and current payment information and authorise Play Solana (or its designated third-party Payment Processor) to charge the full amount of your Order, including all applicable taxes, duties, shipping, and handling charges. Payment must be made in the currency displayed at checkout. YOU ARE SOLELY RESPONSIBLE FOR ANY CURRENCY CONVERSION COSTS, BANK FEES, OR CROSS-BORDER TRANSACTION CHARGES. Orders will not be processed or shipped until full payment is received and cleared. PLAY SOLANA IS NOT LIABLE FOR DELAYS, NON-DELIVERY, OR LOSSES CAUSED BY PAYMENT FAILURES OR THIRD-PARTY PAYMENT PROCESSORS, SUBJECT TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

3.5 Taxes and Duties. Unless expressly stated otherwise, you are solely responsible for all applicable sales, use, value-added, goods and services, customs, import, excise, and other taxes, duties, fees, and charges imposed by any governmental authority. International shipments may be subject to import duties, tariffs, customs clearance procedures, and related fees levied by the destination country. THESE COSTS AND OBLIGATIONS ARE YOUR SOLE RESPONSIBILITY AND MAY CAUSE DELAYS BEYOND PLAY SOLANA’S CONTROL. You agree to comply with all customs regulations and to pay such amounts promptly when due.

3.6 Errors and Cancellations. Play Solana reserves the right to correct any errors, inaccuracies, or omissions and to change or update information relating to product descriptions, pricing, promotions, offers, or availability, even after you have placed an Order, and to cancel Orders affected by such issues prior to acceptance. Play Solana may also cancel or refuse Orders for reasons including but not limited to suspected fraud, payment processing failure, violation of these Terms, high-risk activity, or where fulfilment would breach applicable law or sanctions. If an Order is cancelled under this Section, YOUR SOLE AND EXCLUSIVE REMEDY IS A REFUND OF AMOUNTS ALREADY PAID. PLAY SOLANA SHALL NOT BE LIABLE FOR ANY RELIANCE DAMAGES, LOST PROFITS, OR OTHER INDIRECT OR CONSEQUENTIAL LOSSES ARISING FROM SUCH ERRORS OR CANCELLATIONS, SUBJECT ALWAYS TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

3.7 Title and Risk of Loss. Title to Products passes to you only upon Play Solana’s delivery of the Products to the carrier. Risk of loss or damage passes to you upon delivery of the Products to the carrier. ONCE PRODUCTS HAVE BEEN DELIVERED TO THE CARRIER, PLAY SOLANA IS NOT RESPONSIBLE FOR DELAYS, DAMAGE, OR LOSS IN TRANSIT, AND YOU MUST FILE CLAIMS DIRECTLY WITH THE CARRIER, EXCEPT WHERE MANDATORY CONSUMER LAW PROVIDES OTHERWISE.

3.8 Export Compliance. You agree to comply with all applicable export, import, re-export, and sanctions laws and regulations of the United Arab Emirates, the United States, the European Union, the United Kingdom, and any other relevant jurisdictions. You represent and warrant that you are not located in, under the control of, or a national or resident of any restricted country or territory, and that you are not on any restricted party list. PRODUCTS MAY NOT BE USED, EXPORTED, OR RE-EXPORTED TO ANY SUCH JURISDICTIONS OR PERSONS IN VIOLATION OF LAW. ANY BREACH OF THIS SECTION MAY RESULT IN IMMEDIATE TERMINATION OF SERVICES OR ORDERS WITHOUT LIABILITY BEYOND REFUND OF AMOUNTS ALREADY PAID.

3.9 Resale, Scalping, and Purchase Limits. Products are sold for end-user use only and not for resale, redistribution, or export. Play Solana may limit quantities per person, household, account, payment card, IP address, or Order, and may reject or cancel Orders that, in its judgment, appear to be placed by dealers, resellers, distributors, scalpers, or other unauthorised parties. ANY BREACH OF THIS SECTION CONSTITUTES A MATERIAL VIOLATION OF THESE TERMS AND ENTITLES PLAY SOLANA TO CANCEL THE RELEVANT ORDER(S) WITHOUT LIABILITY BEYOND REFUND OF AMOUNTS ALREADY PAID, AND TO PURSUE ANY OTHER REMEDIES AVAILABLE UNDER APPLICABLE LAW.

4. SHIPPING, DELIVERY & RISK OF LOSS

4.1 Shipping Partners. Play Solana relies on independent third-party logistics providers, including Floship and recognised carriers, to process, ship, and deliver Orders. By placing an Order, you expressly authorise Play Solana to share necessary personal and Order data with such providers strictly for fulfilment. Shipping is available only to countries and regions listed as eligible at checkout. PLAY SOLANA DOES NOT GUARANTEE SHIPPING TO ANY LOCATION NOT EXPRESSLY LISTED AND IS NOT RESPONSIBLE FOR THIRD-PARTY SERVICE FAILURES, SUBJECT TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

4.2 Delivery Times. Delivery times displayed in the Store or communicated by Play Solana are indicative only. Play Solana will take reasonable efforts to meet estimated timeframes but does not guarantee delivery on a specific date unless expressly confirmed in writing by Play Solana. DELAYS MAY OCCUR DUE TO STOCK LEVELS, CUSTOMS CLEARANCE, CARRIER CAPACITY, INSPECTIONS, OR EVENTS BEYOND PLAY SOLANA’S REASONABLE CONTROL. Nothing in this Section affects your statutory rights to remedies for undue delay under applicable consumer law.

4.3 Risk of Loss and Title. Risk of loss, theft, or damage to Products transfers to you upon confirmed delivery to the address you provided, except where mandatory consumer law provides otherwise. Legal title to Products transfers only once Play Solana has received full and final payment of all sums due, including taxes, shipping, and handling. UNTIL THEN, PLAY SOLANA RETAINS TITLE AND MAY RECLAIM PRODUCTS IN CASE OF NON-PAYMENT OR FRAUD.

4.4 Customs and Import Duties. You are solely responsible for complying with all applicable customs laws, import restrictions, and payment of duties, taxes, or fees required for delivery into your country, unless Play Solana expressly acts as importer of record and collects such amounts at checkout. Customs clearance and inspections may cause additional delays entirely outside Play Solana’s control. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA SHALL NOT BE LIABLE FOR ORDERS HELD, DELAYED, SEIZED, OR CONFISCATED BY CUSTOMS OR BORDER AUTHORITIES, NOR FOR ANY ASSOCIATED COSTS OR LOSSES, SUBJECT ALWAYS TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

4.5 Delivery Confirmation. Orders are deemed delivered once the carrier confirms delivery to the address you provided, including through electronic confirmation (such as a carrier scan or digital signature). CARRIER CONFIRMATION SHALL CONSTITUTE CONCLUSIVE EVIDENCE OF DELIVERY, UNLESS MANDATORY CONSUMER LAW PROVIDES OTHERWISE. Where required by law, Play Solana will provide a replacement or refund if the Product does not reach you due to carrier loss.

4.6 Failed Delivery. Delivery of Orders is arranged on a Delivered Duty Paid (DDP) basis wherever commercially and legally feasible, meaning that applicable import duties and taxes are calculated and collected at checkout and remitted by Play Solana or its appointed logistics partners acting as importer of record. In such cases, you will not be required to make any additional customs payments upon delivery. However, delivery may still fail if you provide incorrect, incomplete, fraudulent, or unverifiable address details, refuse or repeatedly fail to accept delivery at the agreed address, or fail to provide required information for customs clearance (such as identification numbers where mandatory). If delivery fails under these circumstances, the carrier may return the Order to Play Solana, and we may refund the purchase price LESS REASONABLE SHIPPING, HANDLING, INSURANCE, AND RETURN COSTS, unless otherwise required by law. In certain jurisdictions where DDP is not available and Orders are shipped Delivered Duty Unpaid (DDU), you remain responsible for paying all import duties, taxes, and related charges upon delivery. Failure to make such payments may result in refusal of customs clearance and return of the Order. In such cases, Play Solana may refund the purchase price LESS REASONABLE SHIPPING, HANDLING, INSURANCE, CUSTOMS, AND RETURN COSTS, unless otherwise required by law. PLAY SOLANA IS NOT OBLIGED TO RE-SHIP A RETURNED ORDER UNLESS EXPRESSLY AGREED IN WRITING. ANY RE-SHIPMENT IS SUBJECT TO FRESH PAYMENT OF ALL SHIPPING AND HANDLING COSTS AND, WHERE APPLICABLE, RE-COLLECTION OF DUTIES OR TAXES.

4.7 Partial Fulfilment. For logistical or inventory reasons, Play Solana may split Orders into multiple shipments. Each shipment constitutes a separate contract of sale, provided that your statutory rights regarding conformity, withdrawal, and remedies remain unaffected. PLAY SOLANA IS NOT LIABLE FOR ANY ADDITIONAL COSTS OR DELAYS ARISING FROM PARTIAL FULFILMENT, SUBJECT TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

4.8 Export Controls, Sanctions, and Prohibited Uses. Delivery and use of Products and Services are subject to applicable export-control and sanctions regimes, including those of the United States, the European Union, the United Kingdom, the United Nations, the United Arab Emirates, and other relevant jurisdictions. You represent and warrant that you are not located in, resident of, or acting on behalf of any comprehensively sanctioned jurisdiction or region (including, without limitation, Russia, Belarus, Cuba, Iran, North Korea, Syria, Crimea, Donetsk, Luhansk, Myanmar, Venezuela, Sudan, South Sudan, and Afghanistan), and that you are not identified on, or owned or controlled by any person identified on, a denied, restricted, or blocked party list maintained under Applicable Law. You further agree not to use the Products or Services for prohibited end-uses, including military or defence purposes, development of weapons, or unlawful surveillance, and not to circumvent applicable export-control or sanctions restrictions. Play Solana reserves the right to cancel, block, or restrict delivery or access where prohibited by law, including to sanctioned jurisdictions, parties, or blockchain addresses identified by competent regulators or international authorities as sanctioned, unlawful, or high-risk. ANY SUCH CANCELLATION OR BLOCKAGE ENTITLES YOU ONLY TO A REFUND OF AMOUNTS ALREADY PAID FOR THE AFFECTED ORDER, WITHOUT FURTHER LIABILITY TO PLAY SOLANA.

4.9 Force Majeure. To the maximum extent permitted by law, Play Solana shall not be liable for delay, non-delivery, or partial delivery caused by circumstances beyond its reasonable control, including natural disasters, pandemics, war, sanctions, embargoes, labour disputes, telecommunications outages, customs clearance, inspections, or large-scale carrier or logistics disruptions. DELAY OR FAILURE TO PERFORM DUE TO FORCE MAJEURE DOES NOT ENTITLE YOU TO DAMAGES, COMPENSATION, OR ANY REMEDY BEYOND THOSE EXPRESSLY REQUIRED BY MANDATORY LAW, SUCH AS WITHDRAWAL OR REFUND OF THE PURCHASE PRICE. Your statutory rights to remedies for non-performance remain unaffected.

5. RETURNS, REFUNDS & WARRANTY

5.1 Statutory Rights. Nothing in these Terms affects any non-waivable statutory rights you may have under applicable consumer protection laws. In particular, consumers in the European Union, the United Kingdom, Brazil, and other jurisdictions with mandatory withdrawal or cooling-off rights are entitled to exercise those rights in accordance with the law. NO PROVISION OF THESE TERMS SHALL BE INTERPRETED AS LIMITING YOUR NON-WAIVABLE CONSUMER RIGHTS.

5.2 EU/UK Withdrawal Right. If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from your purchase without giving any reason within fourteen (14) days from the day you, or a third party indicated by you (other than the carrier), received the Product. To exercise this right, you must notify us before expiry of the period using the Model Withdrawal Form in Annex A or by sending a clear statement of withdrawal to [email protected]. Timely dispatch of the notice is sufficient to meet the deadline.

5.3 Brazil Cooling-Off Period. If you are a consumer resident in Brazil, you have the right to cancel your purchase within seven (7) days of receipt of the Product, pursuant to the Brazilian Consumer Protection Code (Law 8.078/1990).

5.4 Exclusions. Withdrawal and cancellation rights do not apply where excluded by law, including but not limited to: (a) digital content not supplied on a tangible medium once download or streaming has begun with your prior consent; (b) sealed software, consumables, or accessories unsealed after delivery; (c) customised, made-to-order, perishable, or hygiene-sensitive Products; and (d) services fully performed before the withdrawal deadline, where performance began with your prior consent. ANY ATTEMPTED RETURN OR WITHDRAWAL IN THESE CIRCUMSTANCES WILL BE REJECTED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

5.5 Return Conditions. Products returned must be in their original condition, with all packaging, accessories, manuals, and proof of purchase. We may reduce the refund amount to reflect any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Product. RETURNS THAT DO NOT MEET THESE CONDITIONS MAY BE REJECTED OR SUBJECT TO A PARTIAL REFUND ONLY.

5.6 Procedure. To initiate a return, follow the Return & RMA Instructions available at playsolana.com/return-policy. All returns must be pre-authorised by Play Solana and shipped using the address and instructions provided in the return authorisation. Returns sent without prior authorisation, or not in accordance with the instructions provided, may be refused and no refund granted. Unless otherwise required by mandatory consumer law, YOU REMAIN RESPONSIBLE FOR ANY RISK OF LOSS OR DAMAGE TO THE PRODUCT UNTIL IT IS RECEIVED BY PLAY SOLANA OR ITS DESIGNATED PARTNER.

5.7 Return Costs. Unless otherwise required by law or expressly agreed, you are responsible for the direct cost of returning Products. If the Product is defective, damaged on delivery, or incorrectly supplied, Play Solana will bear the reasonable return shipping costs. PLAY SOLANA MAY REQUIRE PROOF OF DAMAGE OR NON-CONFORMITY BEFORE AUTHORISING SUCH RETURNS.

5.8 Refunds. When you exercise a statutory withdrawal right or complete an authorised return, we will reimburse payments received from you, including standard delivery charges (but excluding any supplementary costs for non-standard delivery methods chosen by you). Reimbursement will be made without undue delay and no later than fourteen (14) days from the date we are informed of your decision to withdraw. WE MAY WITHHOLD REIMBURSEMENT UNTIL WE HAVE RECEIVED THE PRODUCTS BACK OR YOU HAVE SUPPLIED VERIFIABLE PROOF OF RETURN, WHICHEVER IS EARLIER. Refunds will be made using the same means of payment you used for the initial transaction, unless you expressly agree otherwise. PLAY SOLANA SHALL NOT BE LIABLE FOR DELAYS OR FAILURES IN REFUND PROCESSING CAUSED BY YOUR BANK OR PAYMENT PROVIDER.

5.9 Commercial Warranty. In addition to statutory rights, Play Solana offers a limited commercial warranty as set out at playsolana.com/psg1-warranty. This commercial warranty is voluntary, provided by Play Solana, and supplements but does not replace or limit your mandatory statutory rights. THE TERMS, DURATION, COVERAGE, AND EXCLUSIONS OF THE COMMERCIAL WARRANTY ARE EXCLUSIVELY DESCRIBED IN THE WARRANTY POLICY.

5.10 Exclusive Remedies. Except as required by non-waivable law, YOUR SOLE AND EXCLUSIVE REMEDIES FOR WITHDRAWAL, CANCELLATION, RETURN, OR WARRANTY CLAIMS ARE THOSE EXPRESSLY SET OUT IN THIS SECTION 5. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA DISCLAIMS ALL OTHER REMEDIES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, INCLUDING CLAIMS FOR CONSEQUENTIAL OR INDIRECT DAMAGES, LOSS OF PROFITS, OR LOSS OF DATA.

6. ACCEPTABLE USE OF SITE & SERVICES

6.1 Lawful Use. You agree to use the Site, Store, and Services solely for lawful purposes and in strict compliance with these Terms. You must not use the Services in any way that violates applicable laws or regulations, including but not limited to consumer protection, intellectual property, data protection, export controls, sanctions, anti-money laundering (AML), counter-terrorist financing (CFT), and cybersecurity laws. ANY UNLAWFUL, FRAUDULENT, OR ABUSIVE USE OF THE SERVICES IS STRICTLY PROHIBITED AND SHALL CONSTITUTE A MATERIAL BREACH OF THESE TERMS.

6.2 Prohibited Conduct. Without limiting Section 6.1, you must not:
(a) access, attempt to access, or interfere with Accounts, systems, or networks without proper authorisation;
(b) disrupt, disable, overload, or otherwise interfere with the normal operation, integrity, or security of the Site, Store, or Services;
(c) upload, distribute, or transmit any malware, viruses, worms, spyware, or other malicious code;
(d) conduct automated data collection, scraping, crawling, mining, or use of bots to interact with the Services without Play Solana’s prior written authorisation;
(e) misrepresent your identity, impersonate another person or entity, or provide false, misleading, or incomplete information;
(f) attempt to gain unauthorised access to payment systems, checkout processes, logistics systems, carrier networks, or blockchain integrations;
(g) use the Services to disseminate spam, phishing attempts, fraudulent, or misleading communications;
(h) infringe, misappropriate, or otherwise violate the intellectual property, privacy, publicity, or contractual rights of Play Solana or any third party;
(i) use the Services to advertise, promote, or sell products or services not expressly authorised in writing by Play Solana;
(j) bypass, circumvent, or attempt to bypass or circumvent regional restrictions, compliance mechanisms, security controls, or technical protection measures;
(k) use the Services for unlawful surveillance, financial crime, market manipulation, or other activities prohibited under applicable law or regulation;
(l) interfere with or attempt to manipulate the integrity of blockchain transactions, smart contracts, or digital-asset interactions accessed through the Services.

6.3 Security Measures. Play Solana may deploy security, monitoring, and anti-fraud measures, including analysis of IP addresses, geolocation, device identifiers, payment behaviour, and transaction patterns. BY USING THE SERVICES, YOU CONSENT TO SUCH MEASURES, PROVIDED THEY COMPLY WITH APPLICABLE LAW AND THE PRIVACY POLICY. Play Solana reserves the right to suspend or terminate Accounts where security or compliance risks are identified.

6.4 User Content. You are solely responsible for all User Content submitted through the Site, Store, or Services. You must ensure that such content is lawful, accurate, non-infringing, and does not contain confidential, defamatory, obscene, or harmful material. YOU REPRESENT AND WARRANT THAT YOU HOLD ALL RIGHTS NECESSARY TO PROVIDE SUCH USER CONTENT. Play Solana may remove, block, or disable access to any User Content, with or without notice, where such content is unlawful, misleading, harmful, infringes rights of others, or is inconsistent with the purposes of the Services, in addition to where it breaches these Terms or applicable law.

6.5 Enforcement. Play Solana may suspend, restrict, or terminate your access to the Services, Accounts, or Orders if it reasonably determines that you have engaged in prohibited conduct or otherwise breached these Terms. ENFORCEMENT MEASURES MAY INCLUDE DELETION OF ACCOUNTS, CANCELLATION OF ORDERS, BLOCKING OF TRANSACTIONS, OR REFERRAL TO AUTHORITIES, WITHOUT PREJUDICE TO PLAY SOLANA’S OTHER LEGAL RIGHTS AND REMEDIES. Play Solana shall not be liable for any loss of data, digital assets, or User Content resulting from such enforcement actions, except where prohibited by mandatory law.

6.6 Reporting Abuse. If you become aware of misuse of the Services, suspect unauthorised access to your Account, or believe that your credentials have been compromised, you must notify Play Solana immediately at [email protected]. Play Solana may request supporting evidence and may, at its discretion, suspend or secure your Account to prevent further misuse. PLAY SOLANA RESERVES THE RIGHT TO COOPERATE FULLY WITH LAW ENFORCEMENT, REGULATORS, AND COMPETENT AUTHORITIES IN INVESTIGATING, PROSECUTING, OR DISCLOSING INFORMATION ABOUT UNLAWFUL USE OF THE SERVICES, SUBJECT ALWAYS TO THE PRIVACY POLICY AND APPLICABLE LAW.

7. INTELLECTUAL PROPERTY

7.1 Ownership. All intellectual property rights in the Site, Store, Services, and all related content (including but not limited to text, images, logos, designs, trademarks, trade dress, software, databases, compilations, and documentation) are and shall remain the exclusive property of Play Solana or its licensors. EXCEPT AS EXPRESSLY PERMITTED BY THESE TERMS OR BY NON-WAIVABLE MANDATORY LAW, NO RIGHTS, TITLE, OR INTEREST IN SUCH INTELLECTUAL PROPERTY ARE TRANSFERRED TO YOU, WHETHER BY IMPLICATION, ESTOPPEL, EXHAUSTION, OR OTHERWISE. ANY UNAUTHORISED USE OF PLAY SOLANA’S INTELLECTUAL PROPERTY IS STRICTLY PROHIBITED.

7.2 Limited Licence. Subject to your full compliance with these Terms, Play Solana grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Site, Store, and Services solely for your personal, lawful, and non-commercial use. This licence does not include any right to:
(a) copy, modify, adapt, distribute, publicly perform, or publicly display content;
(b) reverse engineer, decompile, disassemble, or attempt to derive source code, except to the limited extent expressly permitted by applicable law;
(c) use data mining, robots, automated tools, or similar methods to extract or index content;
(d) remove, obscure, or alter proprietary, legal, or safety notices; or
(e) use the Services in any high-risk or unlawful context (including but not limited to medical devices, aviation, defence, or critical infrastructure).
ANY USE BEYOND THIS LIMITED LICENCE IS UNAUTHORISED AND MAY RESULT IN SUSPENSION OR TERMINATION OF YOUR ACCESS TO THE SERVICES, IN ADDITION TO OTHER LEGAL REMEDIES.

7.3 User Content Licence. By submitting, uploading, or making available any User Content through the Site, Store, or Services, you grant Play Solana a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable, and sublicensable licence to use, host, store, reproduce, adapt, publish, translate, create derivative works, distribute, and display such User Content for the purposes of operating, maintaining, securing, improving, and promoting the Services. YOU REPRESENT AND WARRANT THAT YOU OWN OR CONTROL ALL NECESSARY RIGHTS TO GRANT THIS LICENCE, THAT YOUR USER CONTENT IS LAWFUL, ACCURATE, AND NON-INFRINGING, AND THAT IT DOES NOT CONTAIN CONFIDENTIAL OR PROPRIETARY INFORMATION OF THIRD PARTIES WITHOUT AUTHORISATION. Play Solana reserves the right to remove, block, or disable access to User Content at its sole discretion where such content is unlawful, harmful, infringing, misleading, or inconsistent with the purposes of the Services.

7.4 Trademarks. “Play Solana,” its logos, product names, designs, and associated trade dress are trademarks or registered trademarks of Play Solana. Third-party names, logos, and marks referenced on the Site or Store are the property of their respective owners. NO LICENCE OR RIGHT TO USE ANY PLAY SOLANA OR THIRD-PARTY TRADEMARK IS GRANTED WITHOUT PRIOR WRITTEN CONSENT, EXCEPT AS STRICTLY NECESSARY TO LAWFULLY ACCESS OR USE THE SERVICES. ANY UNAUTHORISED USE OF TRADEMARKS MAY CONSTITUTE INFRINGEMENT AND MAY BE PROSECUTED TO THE FULL EXTENT OF THE LAW.

7.5 Feedback. If you provide Play Solana with feedback, suggestions, or ideas, you grant Play Solana a worldwide, perpetual, irrevocable, royalty-free, fully transferable, and sublicensable licence to use, adapt, commercialise, and exploit such feedback in any manner and for any purpose, without any obligation, compensation, or attribution to you. YOU WAIVE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIMS BASED ON CONFIDENTIALITY, COMPENSATION, OR RECOGNITION ARISING FROM SUCH FEEDBACK. Nothing in this Section limits your non-waivable moral rights where applicable under mandatory law.

8. THIRD-PARTY SERVICES & LINKS

8.1 Independent Providers. The Services may rely on, integrate with, interoperate with, or provide access to third-party services, platforms, applications, logistics providers, carriers, customs brokers, and payment gateways (collectively, “Third-Party Services”), including Shopify, Floship, and independent payment processors. THIRD-PARTY SERVICES ARE OPERATED INDEPENDENTLY OF PLAY SOLANA AND ARE GOVERNED EXCLUSIVELY BY THEIR OWN TERMS AND PRIVACY POLICIES.

8.2 No Control. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA DOES NOT CONTROL, DEVELOP, OPERATE, AUDIT, OR GUARANTEE THIRD-PARTY SERVICES AND IS NOT RESPONSIBLE FOR THEIR AVAILABILITY, ACCURACY, RELIABILITY, SECURITY, UPTIME, OR LEGALITY. YOU ACCESS AND USE THIRD-PARTY SERVICES ENTIRELY AT YOUR OWN RISK.

8.3 No Endorsement. References to, links to, listings of, or integrations with Third-Party Services do not constitute or imply endorsement, sponsorship, partnership, or recommendation by Play Solana. COMPATIBILITY, CONTINUED AVAILABILITY, OR FUTURE FUNCTIONALITY OF THIRD-PARTY SERVICES IS NOT GUARANTEED.

8.4 Payment Processors. Payments are processed by independent third-party processors (e.g., Shopify Payments). TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA IS NOT RESPONSIBLE FOR OUTAGES, PROCESSING ERRORS, UNAUTHORISED TRANSACTIONS, CHARGEBACKS, FRAUD, DISPUTE OUTCOMES, OR SECURITY INCIDENTS ATTRIBUTABLE TO SUCH PROCESSORS, WITHOUT PREJUDICE TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

8.5 Carriers and Logistics. Delivery is performed by independent carriers and logistics providers. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA IS NOT RESPONSIBLE FOR DELAYS, LOSS, DAMAGE, MISDELIVERY, SERVICE INTERRUPTIONS, OR CUSTOMS-RELATED HOLDS CAUSED BY SUCH PROVIDERS, EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED UNDER MANDATORY LAW.

8.6 External Links. The Services may include links to third-party websites or content. PLAY SOLANA DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR THIRD-PARTY CONTENT, PRACTICES, POLICIES, OR AVAILABILITY. ACCESSING EXTERNAL LINKS IS AT YOUR SOLE RISK, AND YOU SHOULD REVIEW THE TERMS AND PRIVACY POLICIES OF SUCH THIRD PARTIES BEFORE USE.

8.7 Integration Changes and Legal Restrictions. Play Solana may modify, suspend, restrict, or disable integrations with any Third-Party Service at any time for legal, sanctions/export-control, technical, security, or business reasons. PLAY SOLANA MAKES NO COMMITMENT TO MAINTAIN COMPATIBILITY OR CONTINUED AVAILABILITY OF ANY THIRD-PARTY SERVICE. Where such change materially reduces functionality versus what was expressly represented at Order time, your statutory rights and remedies remain unaffected.

8.8 Entire Risk. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU BEAR THE ENTIRE RISK ARISING FROM YOUR USE OF THIRD-PARTY SERVICES (INCLUDING PAYMENT PROCESSORS, LOGISTICS PROVIDERS, CARRIERS, CUSTOMS BROKERS, AND EXTERNAL LINKS). PLAY SOLANA SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, DIGITAL-ASSET LOSSES, OR OTHER INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM THIRD-PARTY SERVICES. NOTHING IN THESE TERMS LIMITS YOUR NON-WAIVABLE STATUTORY RIGHTS.

9. DISCLAIMERS & LIMITATION OF LIABILITY

9.1 Services “As Is.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, STORE, AND SERVICES (INCLUDING DIGITAL CONTENT, LINKS, AND THIRD-PARTY SERVICES) ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WITHOUT LIMITATION, PLAY SOLANA DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUALITY, ACCURACY, AND QUIET ENJOYMENT. PLAY SOLANA DOES NOT WARRANT THAT THE SITE, STORE, OR SERVICES WILL BE CONTINUOUS, ERROR-FREE, VIRUS-FREE, SECURE, OR COMPATIBLE WITH ALL DEVICES, NETWORKS, OR SOFTWARE.

9.2 No Additional Warranties. EXCEPT AS EXPRESSLY REQUIRED BY MANDATORY CONSUMER LAW OR BY THE WARRANTY POLICY, PLAY SOLANA MAKES NO REPRESENTATIONS, CONDITIONS, OR WARRANTIES REGARDING:
(a) THE AVAILABILITY, ACCURACY, SECURITY, INTEROPERABILITY, OR RELIABILITY OF THE SITE, STORE, OR SERVICES;
(b) THE FULFILMENT OF ORDERS BY SPECIFIC DATES OR TIMEFRAMES, OR THAT DELIVERY ESTIMATES WILL BE MET;
(c) THE UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION OF PAYMENT PROCESSORS, LOGISTICS PROVIDERS, OR CARRIERS;
(d) THE COMPATIBILITY OR FUTURE SUPPORT OF THE SERVICES WITH NEW TECHNOLOGIES, PLATFORMS, STANDARDS, OR THIRD-PARTY CONTENT; OR
(e) THE AVAILABILITY OR CONTINUITY OF THIRD-PARTY INTEGRATIONS, INCLUDING BLOCKCHAIN INTERACTIONS OR WALLETS.

9.3 Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, LICENSORS, SUPPLIERS, AND PARTNERS SHALL NOT BE LIABLE FOR:
(a) INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES;
(b) LOSS OF PROFITS, REVENUE, ANTICIPATED SAVINGS, GOODWILL, BUSINESS OPPORTUNITIES, DIGITAL ASSETS, OR DATA;
(c) LOSS, CORRUPTION, DELETION, OR FAILURE TO BACK UP DATA OR USER CONTENT;
(d) UNAUTHORISED ACCESS TO OR ALTERATION OF ACCOUNTS, TRANSACTIONS, OR COMMUNICATIONS CAUSED BY THIRD PARTIES;
(e) DELAYS, DEFECTS, INTERRUPTIONS, OUTAGES, OR FAILURES OF THIRD-PARTY SERVICES (INCLUDING SHOPIFY, PAYMENT PROCESSORS, LOGISTICS PROVIDERS, CARRIERS, OR BLOCKCHAIN NETWORKS); OR
(f) DAMAGES, COSTS, OR LOSSES CAUSED BY EVENTS BEYOND PLAY SOLANA’S REASONABLE CONTROL, INCLUDING FORCE MAJEURE, NATURAL DISASTERS, PANDEMICS, WAR, SANCTIONS, EXPORT CONTROLS, SUPPLY-CHAIN DISRUPTIONS, GOVERNMENTAL ACTIONS, OR TELECOMMUNICATION FAILURES.

9.4 Cap on Liability. EXCEPT WHERE PROHIBITED BY LAW, PLAY SOLANA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS, DAMAGES, OR LOSSES ARISING OUT OF OR RELATING TO THE SITE, STORE, SERVICES, OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE GREATER OF: (a) THE AMOUNT ACTUALLY PAID BY YOU TO PLAY SOLANA FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED U.S. DOLLARS (USD $100). THIS LIMITATION APPLIES PER USER AND PER TRANSACTION AND SHALL NOT BE AGGREGATED ACROSS MULTIPLE PURCHASES, CLAIMS, OR INCIDENTS.

9.5 Entire Risk of Use. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK AS TO THE QUALITY, PERFORMANCE, SECURITY, RESULTS, CONTINUITY, AND AVAILABILITY OF THE SITE, STORE, AND SERVICES RESTS SOLELY WITH YOU, SUBJECT ALWAYS TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

9.6 Preservation of Statutory Rights. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR:
(a) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE;
(b) FRAUD OR FRAUDULENT MISREPRESENTATION;
(c) WILFUL MISCONDUCT;
(d) FAILURE TO PROVIDE CONFORMITY OF GOODS WITH DIGITAL ELEMENTS UNDER DIRECTIVE (EU) 2019/771 OR EQUIVALENT LAWS; OR
(e) ANY OTHER LIABILITY WHICH CANNOT BE LAWFULLY EXCLUDED OR LIMITED.

9.7 Time Limits. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM, ACTION, OR CAUSE OF ACTION YOU MAY HAVE AGAINST PLAY SOLANA ARISING OUT OF OR RELATING TO THE SITE, STORE, OR SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR ACTION AROSE. IF A LONGER LIMITATION PERIOD IS REQUIRED BY MANDATORY LAW, THAT PERIOD SHALL APPLY STRICTLY AND ONLY TO THE EXTENT REQUIRED.

10. TERMINATION & SUSPENSION

10.1 Termination or Suspension by Play Solana. Play Solana may suspend, restrict, or terminate your access to the Site, Store, Account, or Services immediately, with or without notice, where reasonably necessary to: (a) protect security or prevent fraud; (b) comply with applicable law, sanctions, or export controls; (c) preserve the integrity, stability, or lawful operation of the Services; (d) prevent material harm to Play Solana, its affiliates, or third parties; or (e) address imminent legal, regulatory, reputational, or security risks. Grounds include, without limitation: (i) breach of these Terms; (ii) unlawful, fraudulent, or abusive use of the Services; (iii) non-payment of any amounts due; (iv) provision of false, misleading, or incomplete information; (v) attempts to interfere with, disable, or bypass security, compliance, or integrity mechanisms; or (vi) conduct that may give rise to legal liability or enforcement action. PLAY SOLANA RESERVES THE RIGHT TO TAKE SUCH ACTIONS AT ITS SOLE DISCRETION, SUBJECT ALWAYS TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

10.2 Notice and Opportunity to Remedy. Where reasonably practicable, and where suspension or termination is not mandated by urgent legal, regulatory, or security considerations, Play Solana shall provide you with prior notice in a durable medium specifying the reasons for suspension or termination and a reasonable opportunity to remedy the breach. PLAY SOLANA IS NOT OBLIGED TO PROVIDE NOTICE WHERE DOING SO WOULD COMPROMISE ENFORCEMENT, SECURITY, OR COMPLIANCE.

10.3 Effect of Termination. Upon termination of your Account or access to the Services:
(a) your rights to use the Site, Store, and Services shall immediately cease;
(b) Play Solana may delete, anonymise, or disable access to associated User Content or data, subject to applicable law and the Privacy Policy;
(c) Play Solana may, to the extent permitted by law, remotely restrict or disable features linked to your Account; and
(d) any licences granted under these Terms shall automatically terminate.

Termination does not affect your ownership of Products lawfully purchased, nor your rights under the Terms of Use (Device & Software). YOU ACKNOWLEDGE THAT TERMINATION OR SUSPENSION MAY RESULT IN LOSS OF ACCESS TO DATA, DIGITAL CONTENT, OR USER CONTENT AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA SHALL NOT BE LIABLE FOR SUCH LOSS.

10.4 Termination by User. You may close your Account or cease using the Services at any time by following the instructions on the Site or contacting Play Solana support at [email protected]. Termination by you does not entitle you to any refund, credit, or offset, except where required by mandatory consumer law or the Returns & Refunds Policy. ANY OBLIGATIONS ACCRUED PRIOR TO TERMINATION (INCLUDING PAYMENT OBLIGATIONS, INDEMNITIES, OR COMPLIANCE OBLIGATIONS) SHALL SURVIVE TERMINATION.

10.5 Discontinuation of Services. Play Solana may modify, suspend, or discontinue the Site, Store, or Services, in whole or in part, at any time for business, legal, compliance, security, or technical reasons. PLAY SOLANA MAKES NO COMMITMENT TO MAINTAIN OR CONTINUE ANY PARTICULAR SERVICE, FEATURE, OR INTEGRATION INDEFINITELY. Where such modification or discontinuation results in a material reduction of functionality compared to what was expressly represented at the time of your Order, your statutory rights and remedies remain unaffected. Otherwise, PLAY SOLANA SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, OR CLAIMS ARISING FROM THE MODIFICATION, SUSPENSION, OR DISCONTINUATION OF SERVICES, SUBJECT TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

10.6 Survival. Termination, suspension, or expiry of these Terms shall not affect provisions relating to INTELLECTUAL PROPERTY, WARRANTIES AND DISCLAIMERS, LIMITATION OF LIABILITY, INDEMNIFICATION, EXPORT CONTROLS AND SANCTIONS, ACCEPTABLE USE, GOVERNING LAW, DISPUTE RESOLUTION, OR ANY OTHER PROVISIONS WHICH, BY THEIR NATURE, ARE INTENDED TO SURVIVE. All such provisions shall remain in full force and effect after termination.

11. GOVERNING LAW & DISPUTE RESOLUTION

11.1 Governing Law. These Terms, and any dispute, controversy, or claim (contractual or non-contractual) arising out of or in connection with them, or with the Site, Store, or Services, shall be governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, without regard to conflict-of-law principles or rules that would require the application of another jurisdiction’s laws.

11.2 Consumer Jurisdiction. If you are a consumer, nothing in these Terms deprives you of the protection afforded to you by the mandatory provisions of the law of your country of residence. YOU MAY BRING PROCEEDINGS IN THE COURTS OF YOUR PLACE OF RESIDENCE, AND PLAY SOLANA MAY BRING PROCEEDINGS AGAINST YOU ONLY IN THOSE COURTS, UNLESS YOU EXPRESSLY AGREE OTHERWISE IN WRITING. This Section preserves your non-waivable statutory rights.

11.3 Business Users (Arbitration). If you are not a consumer, any dispute, controversy, or claim arising out of or in connection with these Terms, including their existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration under the Rules of the Dubai International Arbitration Centre (DIAC), which Rules are deemed incorporated by reference into this clause. The seat of arbitration shall be Dubai, United Arab Emirates. The language of arbitration shall be English. The arbitral tribunal shall consist of one arbitrator, unless otherwise agreed. The arbitral award shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction. NOTHING IN THIS CLAUSE PREVENTS PLAY SOLANA FROM SEEKING URGENT INJUNCTIVE OR INTERIM RELIEF IN ANY COMPETENT COURT, INCLUDING MEASURES NECESSARY TO PROTECT INTELLECTUAL PROPERTY, ENSURE COMPLIANCE WITH EXPORT CONTROLS OR SANCTIONS, OR SAFEGUARD SECURITY AND INTEGRITY.

11.4 United States Users (Arbitration and Class Waiver). If you are domiciled in the United States, any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in the county where you reside, unless otherwise agreed. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND PLAY SOLANA EXPRESSLY WAIVE THE RIGHT TO BRING OR PARTICIPATE IN CLASS ACTIONS, CONSOLIDATED ACTIONS, OR REPRESENTATIVE PROCEEDINGS. This waiver does not prevent you from pursuing eligible claims in small-claims court. You may opt out of this arbitration agreement within thirty (30) days of accepting these Terms by sending written notice to Play Solana at [email protected]. Play Solana will bear any arbitration filing fees in excess of the equivalent court filing fees, unless the arbitrator determines that your claim is frivolous or brought in bad faith.

11.5 Injunctive and Interim Relief. Nothing in this Section prevents Play Solana from seeking urgent injunctive, conservatory, interim, or equitable relief in any court of competent jurisdiction where such relief is necessary to prevent irreparable harm, protect intellectual property, enforce export controls or sanctions, preserve confidentiality, or maintain the security, compliance, and integrity of the Site, Store, or Services. PLAY SOLANA MAY SEEK SUCH RELIEF WITHOUT THE NEED TO POST A BOND OR OTHER SECURITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11.6 Time Limits. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM, ACTION, OR CAUSE OF ACTION YOU MAY HAVE AGAINST PLAY SOLANA ARISING OUT OF OR RELATED TO THE SITE, STORE, OR SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION ARISES. If a longer period is required by mandatory law, that period shall apply strictly and only to the extent required. FAILURE TO INITIATE A CLAIM WITHIN THIS PERIOD SHALL RESULT IN THE CLAIM BEING PERMANENTLY BARRED.

12. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

12.1 “As Is” and “As Available.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, STORE, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS NOT EXPRESSLY SET OUT IN THESE TERMS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUALITY, ACCURACY, OR QUIET ENJOYMENT.

12.2 Scope of Representations. PLAY SOLANA MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES BEYOND THOSE EXPRESSLY SET OUT IN THESE TERMS OR REQUIRED BY NON-WAIVABLE MANDATORY CONSUMER LAW.

12.3 No Guarantee of Continuous Access. WITHOUT LIMITATION, WE DO NOT WARRANT OR GUARANTEE THAT:
(a) THE SITE, STORE, OR SERVICES WILL OPERATE WITHOUT INTERRUPTION, ERROR, OR OUTAGE;
(b) STOCK, DELIVERY DATES, OR PRICING WILL REMAIN AVAILABLE BEYOND THE MOMENT OF ORDER ACCEPTANCE;
(c) THE SERVICES WILL BE COMPATIBLE WITH ALL DEVICES, NETWORKS, OPERATING SYSTEMS, OR BROWSERS; OR
(d) THIRD-PARTY SERVICES (INCLUDING SHOPIFY, PAYMENT PROCESSORS, LOGISTICS PROVIDERS, CARRIERS, OR BLOCKCHAIN NETWORKS) WILL PERFORM WITHOUT OUTAGE, ERROR, SECURITY INCIDENT, OR DELAY.

12.4 Data and Backups. YOU ARE SOLELY RESPONSIBLE FOR BACKING UP ANY DATA, USER CONTENT, OR INFORMATION YOU PROVIDE OR STORE THROUGH THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAY SOLANA SHALL NOT BE LIABLE FOR LOSS OR CORRUPTION OF DATA, UNAUTHORISED ACCESS TO ACCOUNTS, FAILURE OF THIRD-PARTY SERVICES, OR ANY INABILITY TO RETRIEVE OR RECOVER INFORMATION.

12.5 Third-Party Risks. ALL RISKS ARISING FROM YOUR USE OF THIRD-PARTY SERVICES, LINKS, APPLICATIONS, NETWORKS, OR INTEGRATIONS REST SOLELY WITH YOU, SUBJECT ALWAYS TO YOUR NON-WAIVABLE STATUTORY RIGHTS.

13. EU DIGITAL SERVICES ACT (DSA) NOTICE & ACTION

13.1 Applicability. This Section applies where the EU Digital Services Act (Regulation (EU) 2022/2065, “DSA”) or equivalent national laws govern your use of the Services. For users outside the European Union, Play Solana may, at its discretion, apply the same standards voluntarily, WITHOUT CREATING ANY LEGAL OBLIGATIONS BEYOND THOSE REQUIRED BY APPLICABLE LAW.

13.2 Contact Points. Play Solana maintains designated contact points for (a) competent authorities and (b) recipients of the Services, as required by the Digital Services Act (DSA). ALL DSA-RELATED NOTICES, REQUESTS, OR COMMUNICATIONS MUST BE SUBMITTED EXCLUSIVELY THROUGH THE CONTACT FORM AT playsolana.com/compliance-dmca-&-dsa. Notices submitted by other means may not be processed or deemed valid.

13.3 Notice of Illegal Content. If you believe that content hosted, displayed, or transmitted through our Services is illegal, you must submit a notice via the designated form at playsolana.com/compliance-dmca-&-dsa. A valid notice must include the information required by Article 16 of the Digital Services Act, including:
(a) sufficient detail to enable precise identification of the content in question;
(b) clear reasons why the content is considered illegal, with reference to applicable law where possible;
(c) your name and contact details; and
(d) a good-faith statement of accuracy confirming that the information provided is complete and correct.

INCOMPLETE OR BAD-FAITH NOTICES MAY BE REJECTED WITHOUT FURTHER ACTION.

13.4 Handling of Notices. Play Solana will process notices in accordance with Articles 16 and 17 DSA and will inform the notifier of the decision taken regarding the content. Where legally required, affected users will also be informed of the reasons for removal, disabling, or rejection. PLAY SOLANA RESERVES THE RIGHT TO RETAIN AND DISCLOSE NOTICE INFORMATION TO COMPETENT AUTHORITIES WHERE REQUIRED BY LAW.

13.5 Abuse of the System. Knowingly submitting false, fraudulent, or misleading notices is strictly prohibited. ABUSE OF THE NOTICE SYSTEM MAY RESULT IN SUSPENSION OR TERMINATION OF YOUR ACCOUNT, LIABILITY FOR DAMAGES, AND REFERRAL TO COMPETENT AUTHORITIES FOR INVESTIGATION AND PROSECUTION.

13.6 Transparency and Complaints. Play Solana may publish periodic, aggregated transparency reports regarding notices received and actions taken, where and when required by law (including, where applicable, under the Digital Services Act). Such reports may include the number and type of notices, actions taken, and average processing times. SUCH REPORTS WILL NOT DISCLOSE PERSONAL DATA EXCEPT AS PERMITTED BY APPLICABLE LAW. Users may submit internal complaints regarding removal, disabling, or access-restriction decisions through the mechanism provided at playsolana.com/compliance-dmca-&-dsa, without prejudice to their right to seek judicial remedies, lodge complaints with competent regulators, or use recognised out-of-court dispute-settlement mechanisms provided by law.

13.7 No General Monitoring. NOTHING IN THIS SECTION OR THESE TERMS REQUIRES PLAY SOLANA TO PROACTIVELY MONITOR CONTENT, TO SEARCH FOR FACTS OR CIRCUMSTANCES INDICATING ILLEGAL ACTIVITY, OR TO TAKE MEASURES BEYOND WHAT IS EXPRESSLY REQUIRED BY APPLICABLE LAW. Play Solana’s role is limited to processing notices and acting in accordance with the DSA and relevant legislation.

14. DMCA NOTICE & TAKEDOWN (UNITED STATES)

14.1 Applicability. This Section applies to copyright matters under the laws of the United States, including the Digital Millennium Copyright Act of 1998 (“DMCA”).

14.2 Notices of Infringement. If you believe that material available through the Services infringes your copyright, you must submit a notification in compliance with 17 U.S.C. § 512(c)(3). Detailed instructions and the Designated Agent’s contact information are published and maintained at playsolana.com/compliance-dmca-&-dsa. Notifications that are incomplete, defective, or submitted by other means may be rejected without action. Play Solana will process valid notices in accordance with the Digital Millennium Copyright Act (DMCA) and Applicable Law.

14.3 Counter-Notices. If you believe that material you uploaded, published, or otherwise made available was removed or disabled in error or as a result of misidentification, you may submit a counter-notice in accordance with 17 U.S.C. § 512(g). The detailed process and requirements for counter-notices are published at playsolana.com/compliance-dmca-&-dsa. By submitting a counter-notice, YOU EXPRESSLY CONSENT TO THE DISCLOSURE OF YOUR INFORMATION TO THE ORIGINAL COMPLAINANT, TO COMPETENT LEGAL AUTHORITIES WHERE REQUIRED, AND TO ANY COURT OR REGULATOR HAVING JURISDICTION OVER THE MATTER. INCOMPLETE OR NON-COMPLIANT COUNTER-NOTICES MAY BE REJECTED WITHOUT ACTION.

14.4 Repeat Infringers. Play Solana will, in appropriate circumstances and in its sole discretion, disable or terminate Accounts of repeat infringers, consistent with the DMCA and applicable law. PLAY SOLANA RESERVES THE RIGHT TO REMOVE OR DISABLE ACCESS TO CONTENT ALLEGED TO INFRINGE COPYRIGHT WITHOUT PRIOR NOTICE, SUBJECT TO YOUR STATUTORY RIGHTS AND THE DMCA.

14.5 No Legal Advice. PLAY SOLANA DOES NOT PROVIDE LEGAL ADVICE. NOTHING IN THIS SECTION OR THESE TERMS SHALL BE CONSTRUED AS LEGAL GUIDANCE OR A SUBSTITUTE FOR CONSULTING WITH A QUALIFIED ATTORNEY. If you are unsure about your rights under the DMCA, or whether content infringes your copyright, you should seek advice from a qualified legal professional.

15. MISCELLANEOUS

15.1 Entire Agreement. These Terms, together with Annex A and the incorporated policies published at playsolana.com/compliance (including without limitation the Privacy Policy, Warranty Policy, Open-Source Notices, EU Digital Services Act Notice & Action page, and US DMCA Notice & Takedown Policy), constitute the entire agreement between you and Play Solana regarding the subject matter of the Services. They supersede and extinguish all prior and contemporaneous terms, agreements, negotiations, understandings, representations, and warranties, whether oral or written. NO STATEMENT, REPRESENTATION, PROMISE, OR COMMITMENT NOT EXPRESSLY SET OUT IN THESE TERMS SHALL BE BINDING ON PLAY SOLANA UNLESS CONTAINED IN A WRITTEN INSTRUMENT SIGNED BY AN AUTHORISED OFFICER OF PLAY SOLANA. You acknowledge that you have not relied on any statement, representation, assurance, or warranty not expressly set out in these Terms.

15.2 Assignment. You may not assign, transfer, pledge, encumber, or delegate any of your rights or obligations under these Terms, whether voluntarily, by operation of law, or otherwise, without Play Solana’s prior written consent. ANY PURPORTED ASSIGNMENT, TRANSFER, OR DELEGATION WITHOUT SUCH CONSENT IS NULL AND VOID. Play Solana may assign or transfer any of its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganisation, sale of assets, insolvency, restructuring, or similar transaction. These Terms shall be binding upon and inure to the benefit of the parties and their permitted successors and assigns.

15.3 Force Majeure. Play Solana shall not be liable or responsible for any delay, non-performance, interruption, or failure to provide the Services or deliver Products resulting from causes, circumstances, or events beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, fire, flood, explosion, accident, embargoes, war, terrorism, civil or military disturbances, sabotage, strikes, lockouts, labour disputes, shortage or unavailability of materials, transportation or energy, governmental acts, orders or restrictions, failure of suppliers or contractors, or breakdown of internet, telecommunications, blockchain networks, data centres, or third-party hosting services. PERFORMANCE SHALL BE SUSPENDED FOR THE DURATION OF THE FORCE MAJEURE EVENT AND RESUME WITH A REASONABLE EXTENSION OF TIME. Your statutory remedies for non-performance remain unaffected.

15.4 Notices. All notices, requests, consents, claims, demands, waivers, and other communications under these Terms must be in writing. Unless a specific channel is prescribed (e.g., for DSA or DMCA notices), notices to Play Solana must be sent to [email protected]. Play Solana may provide notices to you by e-mail to the address associated with your Account, by posting within the Services, or by publication at playsolana.com/compliance. NOTICE BY E-MAIL SHALL BE DEEMED GIVEN WHEN TRANSMITTED, PROVIDED THAT NO BOUNCE-BACK IS RECEIVED, OR WHEN POSTED/PUBLISHED AS STATED ABOVE.

15.5 Language. These Terms are drafted in English. Translations into other languages may be provided for convenience only. IN THE EVENT OF ANY CONFLICT OR INCONSISTENCY, THE ENGLISH VERSION SHALL PREVAIL, EXCEPT WHERE MANDATORY CONSUMER LAW REQUIRES OTHERWISE.

15.6 No Waiver. No waiver of any term, provision, or right under these Terms shall be effective unless expressly stated in writing and signed by Play Solana. NO FAILURE OR DELAY IN EXERCISING ANY RIGHT, POWER, OR REMEDY SHALL CONSTITUTE A WAIVER, NOR SHALL ANY SINGLE OR PARTIAL EXERCISE OF ANY RIGHT, POWER, OR REMEDY PRECLUDE ANY OTHER OR FURTHER EXERCISE THEREOF.

15.7 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, SUCH PROVISION SHALL BE ENFORCED TO THE MAXIMUM EXTENT PERMISSIBLE, AND THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT.

15.8 Survival. Provisions of these Terms that by their nature should continue in effect beyond termination or expiration shall survive, including but not limited to provisions relating to INTELLECTUAL PROPERTY, DISCLAIMERS, LIMITATIONS OF LIABILITY, INDEMNITIES, GOVERNING LAW, DISPUTE RESOLUTION, PRIVACY AND DATA PROTECTION, AND MISCELLANEOUS PROVISIONS.

15.9 Headings. Section headings, titles, and numbering are for reference only and SHALL NOT AFFECT THE INTERPRETATION OR CONSTRUCTION OF THESE TERMS.

15.10 Relationship. Nothing in these Terms shall be construed to create or imply any partnership, joint venture, agency, fiduciary, or employment relationship between you and Play Solana. YOU AND PLAY SOLANA ARE INDEPENDENT CONTRACTING PARTIES, AND NEITHER SHALL HAVE AUTHORITY TO BIND THE OTHER IN ANY RESPECT.

15.11 Third-Party Rights. These Terms are not intended to and shall not confer any rights or remedies upon any person or entity other than the parties hereto and their permitted successors and assigns, EXCEPT AS EXPRESSLY PROVIDED OTHERWISE BY APPLICABLE LAW.

15.12 Governing Law and Jurisdiction. For all matters concerning governing law and jurisdiction, please refer to Section 11 (Governing Law & Dispute Resolution) of these Terms, which applies in full.
ANNEX A – MODEL WITHDRAWAL FORM (EU/UK Consumers)

This form fulfils the requirements of Directive 2011/83/EU (Annex I(B)) and the UK Consumer Contracts Regulations 2013.
Complete and return this form only if you wish to withdraw from the contract.